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5 Best Customer Support Brokers

Last Update: May 21st, 2024

Exceptional customer service can influence a forex trader’s broker selection. This article delves into the renowned “Best Customer Support” award, outlining the nomination criteria, the steps brokers must take to achieve, and a look at brokers who provide exceptional support. 

In this in-depth guide, you’ll learn about the following: 

  • What is the “Best Customer Support” Award? 
  • Which Brokers Are Known For Superior and Award-Winning Customer Support? 
  • How Can Brokers Meet The Criteria for “Best Customer Support”? 
  • Challenges and Solutions in Providing Customer Support 
  • Customer Support Services in Forex Trading – Discussed 
  • Our Conclusion on The Best Customer Support 
  • Popular FAQs about The Best Customer Support 

 

And lots more… 

So, if you’re ready to go “all in” with The Best Customer Support… 

Let’s dive right in… 

 

BrokerReviewRegulatorsMin DepositWebsite
🥇Read ReviewASIC, FSA, CBI, BVI, FSCA, FRSA, CySEC, ISA, JFSAUSD 100Visit Broker >>
🥈Read ReviewFMA, FSAUSD 50Visit Broker >>
🥉Read ReviewFSCA, CySEC, DFSA, FSA, CMAUSD 0Visit Broker >>
4Read ReviewCySEC, MISA, FSCAUSD 5Visit Broker >>
5Read ReviewFCA, CySEC, FSCA, SCBUSD 100Visit Broker >>
6Read ReviewFCA, FINMA, FSA, ASICUSD 0Visit Broker >>
7Read ReviewCySEC, FCA, FSA, FSCA, Labuan FSAUSD 100Visit Broker >>
8Read ReviewCBCS, CySEC, FCA, FSA, FSC, FSCA, CMAUSD 10Visit Broker >>
9Read ReviewASIC, CySEC, FSCA, CMAUSD 100Visit Broker >>
10Read ReviewIFSC, FSCA, ASIC, CySECUSD 1Visit Broker >>

 

What is the “Best Customer Support” Award? 

We recognize the importance of the “Best Customer Support” Award in the forex trading industry. This recognition is a testament to the outstanding customer service provided by these brokers, highlighting their commitment to excellence.

Furthermore, this award recognizes the importance of having a responsive support team and establishing a strong support framework that improves the overall trading experience for clients.

In our opinion, this award carries significant weight, as it acknowledges the crucial role of trader satisfaction and loyalty in a broker’s success and reputation within the highly competitive forex market.

 

Best Customer Support Brokers – Comparison

👥 Brokers📝 Regulation and Licenses🚀 Open an Account👉 Support Hours💰Fees and Commissions
1. TickmillSeychelles FSA, FCA, CySEC, Labuan FSA, FSCAOpen Account24/5Spreads from 0.0 pips, commissions from $3 per side, per lot on Raw
2. IC MarketsASIC, CySEC, FSA, SCBOpen Account24/7Spreads from 0.0 pips, commissions from $3.5
3. Vantage MarketsCIMA, VFSC, FSCA, ASICOpen Account24/5Spreads from 0.0 pips, commissions from $3 per round turn
4. XMFSCA, IFSC, ASIC, CySEC, DFSA, FCAOpen Account24/7Spreads from 0.6 pips, commissions from $1 per Share
5. FXCMFCA, ASIC, CySEC, FSCAOpen Account24/5Spreads from 0.2 pips, commissions are not charged

 

5 Best Customer Support Brokers (2024*)

  1. ☑️Tickmill – Overall Best Customer Service Globally
  2. ☑️IC Markets – Has an Exceptionally High Trust Score
  3. ☑️Vantage Markets – Provides Several Training Resources
  4. ☑️XM – Several Awards for Customer Support
  5. ☑️FXCM – Recognized for Strong Customer Support

 

1. Tickmill

Tickmill Review

Tickmill is known for its outstanding customer service, which has been recognized with the prestigious “Best Forex Customer Service” award.

They stand out to us for their dedication to providing responsive support in 16 different languages, ensuring traders can receive assistance in their native tongue.

In addition, the team is renowned for their prompt responses and efficient handling of inquiries, resulting in exceptional client satisfaction.

They also go above and beyond by offering a wide range of educational resources and trading tools, enhancing the overall trading experience for its users.

 

Unique Features 

🚀 Established Year2014
📝 Regulation and LicensesSeychelles FSA, FCA, CySEC, Labuan FSA, FSCA
🔎 Support Hours24/5
🗣 Website LanguagesEnglish, Indonesian, Russian, Arabic, Italian, Thai, Vietnamese, German, Chinese (Simplified), Spanish, Polish, Korean, Malay, Portuguese
✅ Fees and CommissionsSpreads from 0.0 pips, commissions from $3 per side, per lot on Raw
🎉 Open an AccountOpen Account

 

Customer Support Features 

⏰ Operating Hours24/5
🗣 Support LanguagesEnglish, Malay, Polish, Indonesian, Arabic, Thai, Chinese, Vietnamese, Portuguese
💻 Live ChatYes
🗪 Email AddressYes
📱 Telephonic SupportYes
🌐 The overall quality of Tickmill Support3/5

 

Tickmill - Customer Support

 

Customer Support Response Times (Average) 

Support ChannelAverage Response TimeUser-based Response Time
📱 Phone5 minutes2 – 6 minutes
🗪 EmailSame-daySame-day
🗣️ Live ChatInstant2 – 3 minutes
💻 Social Media10 minutes7 – 9 minutes
👥 Affiliate1 working day1 working day

 

Pros and Cons 

✔️ Pros❌ Cons
Tickmill is regulated by several top-tier entities, ensuring that traders have a high level of trust and securityTickmill has limited research material
There are several communication channels available to tradersThere are several geographical restrictions
There is high-quality customer support available to all tradersCustomer support is not available 24/7
Traders can access customer support 24 hours a day, 5 days a week

 

Our Insight

Tickmill is a great option for all traders as they offer support in 16 different languages. They also offer several communication channels available to traders.

 

2. IC Markets

IC Markets Review

IC Markets is highly regarded for its exceptional customer support, which is available 24/7 to cater to the needs of the forex market. Traders can access support through various channels such as live chat, email, and phone.

By testing each channel and considering the response times, we found that IC Markets’ customer support is readily available whenever required.

The broker stands out for its exceptional customer support, which includes prompt and thorough responses and a user-friendly FAQ section in multiple languages, ensuring traders from around the world can easily find the assistance they need.

Furthermore, their commitment to promptly addressing concerns and upholding transparency further strengthens their standing in customer support.

 

Unique Features 

🚀 Established Year2007
📝 Regulation and LicensesASIC, CySEC, FSA, SCB
🔎 Support Hours24/7
🗣 Website LanguagesEnglish, Spanish, Russian, Thai, Malay, Vietnamese, Italian, Portuguese, and several others
✅ Fees and CommissionsSpreads from 0.0 pips, commissions from $3.5
🎉 Open an AccountOpen Account

 

Customer Support Features 

⏰ Operating Hours24/7
🗣 Support LanguagesPortuguese, English, Vietnamese, Chinese
💻 Live ChatYes
🗪 Email AddressYes
📱 Telephonic SupportYes
🌐 The overall quality of Tickmill Support4.3/5

 

IC Markets - Customer Support Brokers

 

Customer Support Response Times (Average) 

Support ChannelAverage Response TimeUser-based Response Time
📱 Phone5 minutes2 minutes
🗪 Email24 hoursSame-day
🗣️ Live Chat5 minutes4 minutes
💻 Social Media5 minutes2 – 3 minutes
👥 Affiliate24 hoursSame-day

 

Pros and Cons 

✔️ Pros❌ Cons
IC Markets has an exceptionally high trust scoreThe IC Markets platform lacks intuitiveness
Traders can access 24/7 customer support across several channelsThere are some delays in customer support during busy market hours
IC Markets offers a user-friendly copy trading platform that can enhance social trading experiences
IC Markets’ customer support is multilingual

 

Our Insight

IC Markets offers customer support, which is available 24/7. They also offer a user-friendly FAQ section in multiple languages.

 

3. Vantage Markets 

Vantage Markets excels in customer support, providing round-the-clock assistance in multiple languages via phone, email, and live chat. The broker stands out to us due to its exceptional features, all to enhance the customer’s overall trading experience.  

Traders can benefit from daily analyses and webinars conveniently available on the platform, which help their training. Additionally, TeamViewer is employed to address any significant issues that arise.  

 

Unique Features 

🚀 Established Year2009
📝 Regulation and LicensesCIMA, VFSC, FSCA, ASIC
🔎 Support Hours24/5
🗣 Website LanguagesEnglish, French, German, Italian, Spanish, Vietnamese, Korean, Mongolian, Arabic, Dutch, Estonian, Chinese, Thai, Portuguese, Malay, Indonesian, Russian, Polish
✅ Fees and CommissionsSpreads from 0.0 pips, commissions from $3 per round turn
🎉 Open an AccountOpen Account

 

Customer Support Features 

⏰ Operating Hours24/5
🗣 Support LanguagesMultilingual
💻 Live ChatYes
🗪 Email AddressYes
📱 Telephonic SupportYes
🌐 The overall quality of Tickmill Support4/5

 

Vantage Markets

 

Customer Support Response Times (Average) 

Support ChannelAverage Response TimeUser-based Response Time
📱 Phone5 – 10 minutes7 minutes
🗪 Email1 working daySame-day
🗣️ Live Chat5 minutes3 – 4 minutes
💻 Social Media1 hour15 minutes
👥 Affiliate1 working daySame-day

 

Pros and Cons 

✔️ Pros❌ Cons
Vantage Markets’ support is responsive and efficientThere is limited language support
Traders can access several training resources from the websiteThere can be delays in support when the markets are busy
There is professionalism and promptness in their customer supportThere is no 24/7 customer support available
Support extends the use of TeamViewer

 

Our Insight

Vantage Markets has customer support available in multiple languages via phone, email, and live chat. Although there is no 24/7 customer support available.

 

4. XM

XM Review

XM has received numerous awards for its customer support, demonstrating its dedication to providing an outstanding service experience.

They offer support in over 30 languages, making it accessible to a diverse global audience. Assistance is available 24/7 to ensure convenience for users.

Traders have the convenience of reaching out through live chat, email, or phone, and we found that the responsiveness on all these channels was exceptional.

Additionally, traders can take advantage of educational initiatives such as seminars and webinars designed to enhance trader education.

 

Unique Features 

🚀 Established Year2009
📝 Regulation and LicensesFSCA, IFSC, ASIC, CySEC, DFSA, FCA
🔎 Support Hours24/7
🗣 Website LanguagesEnglish, Malaysian, Chinese Simplified, Chinese Traditional, Russian, French, Italian, German, Polish, Spanish, Portuguese, and several others
✅ Fees and CommissionsSpreads from 0.6 pips, commissions from $1 per Share
🎉 Open an AccountOpen Account

 

Customer Support Features 

⏰ Operating Hours24/7
🗣 Support LanguagesEnglish, Chinese, Russian, French, Italian, Spanish, Portuguese, Polish, Arabic, and more
💻 Live ChatYes
🗪 Email AddressYes
📱 Telephonic SupportYes
🌐 The overall quality of Tickmill Support5/5

 

Customer Support Response Times (Average) 

Support ChannelAverage Response TimeUser-based Response Time
📱 Phone--
🗪 Email1 working daySame-day
🗣️ Live Chat5 minutes2 minutes
💻 Social Media1 working day10 minutes
👥 Affiliate1 working daySame-day

 

Pros and Cons 

✔️ Pros❌ Cons
Vantage Markets’ support is responsive and efficientThere is limited language support
Traders can access several training resources from the websiteThere can be delays in support when the markets are busy
There is professionalism and promptness in their customer supportThere is no 24/7 customer support available
Support extends the use of TeamViewer

 

Our Insight

XM is a great option for all traders alike as they offer over 30 languages, making it accessible to a diverse global audience. Their assistance is also available 24/7.

 

5. FXCM

FXCM Review

FXCM is known for its exceptional customer support, providing multiple channels for communication, such as live chat, phone, and email.

Their commitment to providing prompt and helpful responses, along with their extensive educational resources and thorough monthly execution reports, greatly enhances the support experience.

Furthermore, we also found that FXCM’s commitment to transparency and trader education greatly enhances its reputation for excellent customer support.

 

Unique Features 

🚀 Established Year1999
📝 Regulation and LicensesFCA, ASIC, CySEC, FSCA
🔎 Support Hours24/5
🗣 Website LanguagesEnglish, French, Chinese, German, Italian, Malay, Spanish, Thai, Bahasa, Arabic, Polish, Russian, and more.
✅ Fees and CommissionsSpreads from 0.2 pips, commissions are not charged
🎉 Open an AccountOpen Account

 

Customer Support Features 

⏰ Operating Hours24/5
🗣 Support LanguagesYes
💻 Live ChatYes
🗪 Email AddressYes
📱 Telephonic SupportYes
🌐 The overall quality of Tickmill Support4/5

 

Customer Support Response Times (Average) 

Support ChannelAverage Response TimeUser-based Response Time
📱 Phone5 – 10 minutes6 minutes
🗪 Email24 hoursSame-day
🗣️ Live ChatInstant (bot)Instant, 5 minutes for agent
💻 Social Media1 hour10 minutes
👥 Affiliate24 hoursSame-day

 

Pros and Cons 

✔️ Pros❌ Cons
FXCM has high-quality educational content on the websiteFXCM does not have 24/7 customer support
FXCM’s customer support is available 24/5FXCM’s support can be delayed when the markets get busy
Traders can expect technical support when they have platform queries
There are several amazing technical research tools

 

Our Insight

FXCM has several amazing technical research tools and high-quality educational content on the website. But their support can be delayed when the markets get busy.

 

How Can Brokers Meet The Criteria for “Best Customer Support”? 

How Can Brokers Meet The Criteria for “Best Customer Support”?

 

Because of our extensive research into the topic, we can recognize the importance of outstanding customer support in the highly competitive world of forex trading.  

The quality of a trading platform and the variety of financial instruments are important, but the way brokers interact with their clients is equally crucial. 

Furthermore, the “Best Customer Support” award is a highly esteemed accolade recognizing brokers who demonstrate exceptional proficiency in this area. To achieve this recognition, brokers must prioritize different aspects to improve the overall client experience, including those below. 

 

Investing in Comprehensive Training Programs 

A highly skilled support team is an important aspect of exceptional customer support. Investing in comprehensive training programs for their staff can help brokers qualify for the prestigious “Best Customer Support” award.  

In our experience, these programs should provide comprehensive coverage of the forex market, including the fundamentals and the complexities of trading platforms and the broker’s specific services.  

Through continuous training, Support staff can stay updated on market trends, regulations, and technological advancements. Furthermore, the support team is highly skilled and always ready to provide accurate and timely assistance, ensuring an exceptional client experience. 

 

Hiring Knowledgeable and Empathetic Support Staff 

The effectiveness of customer support relies greatly on the people delivering it.  

Therefore, for brokers to win the “Best Customer Support” award, they must focus on recruiting support staff who possess a deep understanding of forex trading and show genuine empathy towards clients’ concerns.  

In our experience and dealings with customer support, empathy is essential in transforming a regular interaction into a personalized and reassuring experience for traders, which helps to build loyalty and trust. 

 

Implementing Efficient Communication Systems 

Ensuring accessibility is crucial for providing top-notch customer support. Brokers can enhance their services tenfold by implementing efficient communication systems with multiple channels for clients to reach out.  

These channels include email, live chat, phone support, and social media platforms. Furthermore, ensuring 24/7 support is available for brokers with a global clientele can guarantee that traders can always get the help they need, no matter where they are in the world.  

In addition, cutting-edge technologies such as AI chatbots can effectively handle large numbers of inquiries, efficiently guiding clients toward human support when faced with more intricate problems. 

 

Implementing Efficient Communication Systems

 

Personalizing Customer Support 

Customization is crucial for enhancing client satisfaction and establishing a reputation for exceptional service.  

We believe brokers can effectively cater to their clients by customizing their support to align with their unique needs, preferences, and trading styles.  

The support provided can, therefore, include assistance in various languages, personalized advice based on the client’s trading history, and the ability to remember past interactions for a smoother support experience.  

Here, personalization is key to ensuring brokers can create a strong connection with clients, subsequently leading to lasting relationships. 

 

Going Above and Beyond to Address Client Needs 

For a broker to truly excel in customer support, they must go above and beyond to surpass expectations, especially considering the changing markets and traders’ needs. 

In addition to addressing inquiries and resolving concerns, brokers should strive to keep clients informed with market updates, educational resources, and personalized trading insights.  

Moreover, by providing extra services like personalized coaching sessions, webinars, and workshops, a broker can greatly enhance the client’s trading experience.  

 

Challenges and Solutions in Providing Customer Support 

Challenges and Solutions in Providing Customer Support 

 

We know how important it is to have first-rate customer service in forex, especially because markets continuously evolve and traders’ needs constantly change according to this.  

Even though it’s not always easy, brokers work hard to keep their clients happy so that they can retain them. In this section, we examine the typical challenges brokers encounter when assisting clients and examine ways to overcome them. 

 

Handling High Volumes of Inquiries 

🔴Challenge 

One of the main challenges that forex brokers have is dealing with an influx of customer questions, especially during busy trading times or major market occurrences. During these chaotic times, customer satisfaction tends to decline and response times can get longer as a result. 

 

🟢Solution 

By using the technological advancements available, like artificial intelligence, brokers can use chatbots to answer frequently asked questions immediately.  

This frees up human support professionals to tackle more intricate problems. Moreover, sufficient manpower is guaranteed when brokers coordinate the schedules of the support team with the times of the highest inquiry volume. 

 

Providing 24/7 Support Across Time Zones 

🔴Challenge 

It can be intimidating for brokers with a global customer base to operate in a market that is open around the clock while providing constant service across different time zones. 

 

🟢Solution 

We recommended that brokers set up support centres in various geographical areas to guarantee that support is always available.  

In addition, support staff can more efficiently cover all time zones by embracing remote work arrangements. Regardless of the time of day, investing in the best training for these teams ensures consistent quality service. 

 

Ensuring Personalized and Contextual Support 

🔴Challenge 

The lack of face-to-face encounters in a digital environment makes it extremely difficult to deliver individualized help. This is especially true because customers anticipate prompt service based on their individual trading requirements and background. 

 

🟢Solution 

One way to make data collection and analysis easier is to use customer relationship management (CRM) solutions. This will enhance a broker’s ability to access clients’ trade history, preferences, and previous inquiries, allowing support staff to provide a more personalized experience. 

 

Overcoming Language Barriers 

🔴Challenge 

Serving a broad worldwide clientele can be especially challenging when dealing with language problems, which can inhibit effective customer service. One of the requirements for any reputable broker is that they offer accurate and culturally relevant support in multiple languages. 

 

🟢Solution 

To overcome language difficulties, we recommend recruiting support staff who are multilingual. Furthermore, communication can be improved with the help of translation tools and services as long as they guarantee accuracy.  

Overall, the customer service brokers will be even better if they provide resources in multiple languages, including website interfaces, education, etc. 

 

Maintaining High-Quality Support During Rapid Growth 

🔴Challenge 

Brokers face a significant problem when scaling high-quality service while experiencing rapid expansion. Existing support mechanisms can easily become overburdened during expansion, which could lead to a decline in service quality. 

 

🟢Solution 

The most important thing for brokers to prioritize here is scalability. This requires increasing the support team’s size to meet increased demand and regularly educating employees to deal with a wider range of requests.  

One way we believe brokers can boost expansion without compromising service excellence is to implement scalable technical solutions like cloud-based communication platforms. 

 

Customer Support Services in Forex Trading – Discussed 

Customer Support Services in Forex Trading – Discussed

 

We have extensive experience with forex brokers and know first-hand how important customer support is to traders’ success or failure in this dynamic industry.  

In addition to providing traders with technical help, these services cover a broad range of support functions essential to their success and happiness. 

 

The Role of Customer Support in Trader Success 

Troubleshooting, instructional help, platform navigation, account administration, and timely market information are all part of the extensive variety of services that customer support in forex trading covers.  

Traders, particularly beginners in the forex market, can make or break their careers with this kind of all-encompassing support.  

When traders can access reliable customer assistance, they are better equipped to understand the market, make educated judgments, mitigate risk, and seize opportunities. 

 

Comparing Customer Support Services 

It is clear that each of the major forex brokers—Tickmill, IC Markets, Vantage Markets, XM, and FXCM—has its own set of advantages and disadvantages that impact the trading experience in its own special way when looking at their customer service offerings. 

➡️Tickmill stands out due to its multilingual support staff, several contact methods, and award-winning customer service. Although its dedication to providing prompt support is praiseworthy, its instructional resources can fall short of what rivals provide. 

➡️Thanks to its round-the-clock support, IC Markets can easily meet the needs of forex traders worldwide. Its technical support and extensive educational materials are impressive, but the platform’s intuitiveness needs work. 

➡️When it comes to customer service, few companies can match Vantage FX, especially when it comes to live chat. While it’s great that the broker prioritizes training and platform help, a diverse global audience might find it challenging to access due to the support’s largely English language service. 

➡️XM’s multilingual service and easy access to customer assistance have won several accolades. Seminars and webinars are just two of its many instructional programs that help traders learn more. Meanwhile, The restricted asset offerings can put off traders looking for more options. 

➡️Among FXCM’s many strengths are its trading tools, extensive instructional resources, and first-rate customer service across all available channels. However, newcomers may find the platform difficult to navigate, and traders might find that the limited selection of assets does not adequately cater to their needs. 

 

Future Trends in Customer Support 

When we consider the changing trends, needs of customers, and adoption of newer and emerging technology, we can expect a greater focus on customization and technology developments in the future of customer assistance for forex traders.  

Chatbots powered by artificial intelligence and tailored Large Language Models (LLMs) have the potential to transform customer service by providing 24/7 availability, scalability, and accuracy in handling complicated inquiries.  

Furthermore, by evaluating client data and customizing help to individual traders’ preferences, needs, and trading patterns, these technologies can create highly personalized support experiences. 

In addition, proactive support—where possible problems or opportunities are detected and handled before they even arise—is expected to be made possible by merging AI and ML.  

We also expect improved customer service that is more intuitive, engaging, and successful in supporting traders. Success is on the horizon thanks to this proactive strategy and ongoing learning and development. 

 

Conclusion

After our thorough discussion, we have concluded that traders’ success is greatly influenced by the quality of customer care in the forex trading sector and the significance of the “Best Customer Support” award.

This award and the standards it supports highlight the importance of fast, accurate, and individualized customer service in the cutthroat foreign exchange business.

 

Our Insight

Choosing a broker with good customer support can be a difficult choice including several considerations. Especially because markets continuously evolve and traders’ needs constantly change according to this. Through a comprehensive approach, investors can match with a broker that most closely reflects their trading style.

FAQs

You should look for brokers who have recently earned awards for customer service. Furthermore, you can test brokers’ customer support, read reviews, and ask around for information on forums.

Several factors determine excellent customer support. These include quick responses across several channels (phone, email, and live chat) and skilled support staff who can handle problems quickly and provide clear instructions.

Yes, several award programs honour excellence in forex customer service. While the precise award titles vary, you can search for awards that emphasize client experience, service, or similar phrases. 

Most brokers include contact information on their websites. Therefore, you can measure responsiveness and helpfulness by posing a pre-sales query via live chat or email. 

No, not necessarily. While 24/7 support is convenient, the quality of the support is more important. Traders typically prefer a broker with decent (albeit limited) 24/5 customer support over a broker with mediocre 24/7 support.